Privacy Policy

Thank you for visiting the Family Support Line's Web site. We are committed to maintaining your privacy. This policy addresses the collection, security and access to information that may be obtained through the use of our site. This policy covers the following topics:

Information Collected

As part of standard internet practice we collect the following information when you visit our site:

  • Your domain name; for example, "" if you use a private internet access account, or "", if you are connecting from a university domain;
  • Your IP address, a number automatically assigned to your computer when you are using the internet;
  • The type of browser and operating system used to access our site;
  • The Internet address of the Web site from which you linked directly to our site;
  • The pages you visit within the Commonwealth's site; and
  • The links made to other Web sites through this site.

This information is collected for statistical analysis using standard third-party software programs (Google Analytics) to create summary statistics. The statistics are used for the purpose of determining what information is of most and least interest to all visitors and identifying system performance or problem areas. This information is not collected for commercial marketing purposes. Family Support Line does not sell information collected online.

Any personally identifiable information that you voluntarily provide will be collected. Personally identifiable information may include an email address or any other information you submit via a Web site when completing an application, form, or survey online.

The information collected, whether or not personally identifiable, is limited to text characters. Information is retained in accordance with existing laws and other Family Support Line policies. We strive to maintain the privacy and integrity of persons who contact us. Unless we are required by law, we will not release personally identifiable information to anyone.

Public Disclosure

As a general rule, Family Support Line does not disclose any personally identifiable information collected online except where you have given us permission, or where the information is public information under the Pennsylvania Right to Know Act 65 P.S. 66.1 et seq., or other applicable laws. Visitors should be aware that information collected by Family Support Line on its Web site may be subject to examination and inspection, if such information is a public record and not otherwise protected from disclosure.


You may decline participation in any activity that asks for information (i.e., surveys or emails). Your choice to not participate will have no effect on your ability to view information on Family Support Line's website.


We may customize your browsing experience by using "cookies" to store a randomly generated identifying tag on your computer. (Cookies are simple text files stored by your Web browser and they provide a method of distinguishing among visitors to the Web sites.) You can refuse the cookie or delete the cookie file from your computer at any time by using any one of a number of widely available methods.

Cookies created on your computer by using our Web sites do not contain personally identifiable information and do not compromise your privacy or security in any way.

Link Disclaimer

Family Support Line provides links to government agencies and other organizations. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that Web site.

Once you link to another Web site not maintained by Family Support Line, you are subject to the terms and conditions of that Web site, including but not limited to its privacy policy.

Information Disclaimer

It is understood that Family Support Line provides information and consultation only, it is the responsibility of the institution, organization, etc., to undertake that proper policies, procedures and safeguards are in place to assure compliance with any laws, regulations or policies that govern the operation of the service. Nothing contained in the materials distributed or in the presentation should be construed as legal opinion or advice applicable to any particular set of circumstances. Family Support Line recommends that all policies or procedures be routinely reviewed by qualified legal representation.

Contact Information

If you have any questions or comments about the information presented in this Privacy Policy, you can contact Family Support Line as follows:


Phone Number:

(610) 268-9145

Mailing Address:

100 West 6th Street, Media, PA 19063